Table of Contents

The following information is drawn from Ship Logic – Kiosk Process 2021 (Click to view)


Log in to your Ship Logic account:

  1. Go to
  2. Enter your username and password.
  3. Click on Log in to proceed.

(For first-time users only)

Enter your temporary username and password (Received via email).

Set your own password and continue with the log in process.

Note: The password requires 8 or more characters

Access your main Kiosk operations portal.


With Ship Logic, waybills are known as shipments. Customers will either complete shipments via their account online or walk into a Kiosk, requesting that a shipment is booked on their behalf. This is where the Kiosk operator comes in. 

Customers will have preprinted waybills completed with shipment details and the Kiosk operator will have the ability to capture the shipment on Ship Logic and then assist the customer with payment.

How to create new shipments

There are two ways for a Kiosk operator to create new shipments for customers. 

  1. Scan an existing barcode and use it to link and create a new shipment. (This will be the preferred method for customers with preprinted waybills)
  2. Create a new shipment directly from the shipment page, using the system generated waybill number.

In this scenario, a customer walks into a Kiosk with a completed TCG waybill.

The Kiosk operator will then take the paper waybill and use the scanner to scan the barcode into their Ship Logic interface.

The waybill number from the barcode will be unknown to Ship Logic and will therefore prompt the Kiosk operator to create a new shipment using that waybill number as the custom reference.

To accept, click on the Create new shipment button.

Start by selecting an account.

The operator can choose between the TCG Cash account OR the customer’s personal account, if they have one.

Attention: Kiosk Bulk accounts will not be used anymore – Bulk rates are now shown as a service level.

Choose the correct account and start filling in the shipment details as per the printed waybill.

Notice the Custom reference filled in from the TCG paper waybill.

Click on Complete shipment to get some rates.

Choose the requested service level from the list and click on Book shipment to finalise.

Once the shipment has been created on Ship Logic, the Kiosk operator can click on the blue invoice number, found in the billing section of a shipment, to download and print the automatically generated Ship Logic invoice, if necessary. 

There is no need to print the Ship Logic generated waybill as the manual paper waybill is being used. 

Continue to payment

The POS scans the waybill and fetches the shipment charge from Ship Logic.

  1. If the same customer has multiple shipments, the process above is repeated for each shipment. 
  2. If for some reason the POS is unable to get the shipment charge from Ship Logic (e.g. there is no Internet connection) then the POS prompts the Kiosk operator to enter the waybill number and the amount.


The customer makes payment by card, cash and/or EFT.

  1. The POS prints out a single receipt / proforma invoice for the customer (for all shipments if multiple as well as any other sundry purchases such as stationary purchased from the kiosk).

Shipments can also be created directly from the shipment page. 

Click on Create shipment and start by choosing an account. Follow the same process as above and enter the shipment details and get rates. 

Please note: Shipments created directly will require the Kiosk operator to manually fill in the custom reference. 

How to download a quote for the customer

Quotes can be generated before completing a shipment.

Follow the steps to create a shipment. Complete the shipment details received from the customer and get some rates.

On the rates page, look for Download quote and then click on it to preview.

Download or Print directly from the preview page.

Note: Please allow pop-ups on your browser to be able to view the quote page.

Once the customer is happy with the quote, then continue the booking and proceed to payment.

How to upload a POD to a shipment

Uploading a POD will automatically set the shipment status to delivered.

To upload POD images to individual shipments, go to the shipment page and select the relevant shipment.

Open the shipment and go to the shipment settings in the right-hand corner. 

Click on Manage POD files to open the manual uploader. 

Drag and drop or select the POD file from the computer.

Click on Save when done.

The POD will be available in the shipment tracking events to view and download. 

The customer will be notified of delivery once the POD has been uploaded.

To upload PODs in bulk, click here and find out how to use the POD uploader tool.

How to deliver shipments from a Kiosk

Each kiosk is treated as a branch / hub so shipments arrive at a kiosk on an inter-hub manifest and are inbounded from the manifest at the kiosk using the Hub scanner.

There are three ways a delivery can take place from a kiosk:

Door delivery

The driver scans the parcel as “out for delivery” using the hub scanner so the shipment appears on the driver’s tripsheet.

The driver then delivers the parcel as per normal.  

Receiver collects from kiosk

In this case the shipment status will be e.g.  “At hub – JHB kiosk” after being inbounded from the inter-hub manifest.

The kiosk contacts the delivery contact and instructs them to collect the shipment from the kiosk.

Upon collection, the Kiosk operator sets the status of the shipment to “delivered” by either manually uploading the POD or by using the POD uploader tool to upload PODs in bulk.

PUDO pick up

If the shipment was created using PUDO with the delivery location as the kiosk (the service level will be “PUDO”), then the kiosk acts as a virtual PUDO locker.

The Kiosk operator uses the PUDO web interface to enter the PUDO pin and mark the shipment as delivered.


How to inbound shipments using the Hub scanner

Go to Hub scanner in the left-hand navigation menu and select an action from the drop down menu.

You will mostly be using the Inbound from manifest option.

Step 1: Select Inbound from manifest.

Step 2: Scan the waybill or tracking sticker to inbound the parcel from the relevant Interhub manifest.


If plugged in, the scanner will become active and ready for use.

Scan the shipment and wait a split second for the GREEN or RED screen to appear to confirm if the scan had been successful.

The scanner is immediately ready to continue scanning after the first scan.

Each shipment is updated accordingly per scan and customers are notified where requested. 

What to do if the hand-held hub scanner doesn't work

If the hand-held scanner doesn’t work, you can manually enter the parcel reference into the provided space at the top of the page.

Press enter to submit the parcel reference.


Use Interhub manifests for those shipments travelling between major hubs or centres. Easily create manifests and scan all relevant parcels into the manifest in order to update their tracking status to “In transit”

Use the manifest to track missing parcels and also to add tags to shipments while scanning them from the manifest.

How to create a manifest

Create a new manifest by going to Interhub manifests in the left-hand navigation menu and then clicking on Create new manifest in the top right corner.

Complete the manifest details  and select Create manifest to complete. 

Once created, you can open the manifest and start scanning the relevant parcels to add to the manifest. 

How to edit the manifest details

Open the manifest you wish to edit and click on the edit icon next to Manifest details.

Change/edit the information as needed and click on Update manifest to save the changes made.

How to add shipments to a manifest

Use the scanner to outbound or inbound shipments and parcels in the manifest. Open the manifest and start scanning.

  • Outbound (scanned in as leaving the origin hub)
  • Inbound (scanned in as entering the destination hub)

Please note: You can manually enter the shipment/parcel reference if the scanner is not available or not working.

How to find missing parcels in a manifest

Open the relevant manifest and go to the right-hand side of the page. 

Select the toggle “Missing parcels” and view all the parcels still outstanding in the list below.


How to view manifest shipments on the main shipment page

Open the relevant manifest and go to the additional settings icon in the top right-hand corner of the screen.

Click on View on shipments page to go to the main page.

How to delete a manifest

Select the manifest(s) you wish to remove and then click on the trash icon found on the right-hand side of the page .

How to remove shipments from a manifest

Open the relevant manifest and go to the list of scanned shipments.

Click on the trash icon next to the shipment you wish to remove and confirm the removal. 

How to close a manifest

Open a manifest and go to the right-hand side of the manifest page.

Click on the Close manifest button to close the manifest.

How to print a manifest

Open the relevant manifest and go to the manifest details section. Click on Download PDF and wait for the PDF to open in a new tab.

The manifest will be downloadable and printable in this new tab. 


Additional tools are available on Ship Logic to help simplify those bulk actions that are sometimes needed.

Access these features by going to Tools in the left-hand navigation menu.

POD Uploader

How to use the POD uploader 

The POD uploader uses OCR technology to upload any image or PDF as proof of delivery. The scanned POD will be linked to a waybill once scanned successfully and the shipment will be updated to a delivered status with the POD image stored in the shipment tracking events.

This feature allows for bulk uploads with a simple drag and drop or file select option.

Go to Tools in the left-hand navigation menu and open the POD uploader.

Click anywhere on the page to open the file selector OR drop and drag your desired files onto the page.

The upload will start immediately. Monitor the status of each waybill while it processes. 

Once uploaded, view the status of each waybill to see if it was linked successfully.

Successful uploads: PODs were successfully scanned and linked to the relevant waybill. View the uploaded POD directly from a shipment’s tracking events.

Unsuccessful uploads: These are PODs that could not be scanned successfully. They have to be manually added after the initial scan. Click on the waybill to manually scan and upload.

This step is only applicable to unsuccessful uploads.

Manually scan or enter the correct waybill number to link the POD to the relevant shipment.

Click on the failed upload to open the manual entry page. 

Scan or manually enter the correct waybill number into the required field and click on Save at the bottom.

Click on End session when all waybills have been linked successfully.

How to remove uploads after scanning 

Uploads can be removed after scanning. Follow Step 1 and 2 above

Use the slider or filters to easily find all unmatched PODs.  

Click on the remove icon on the selected waybill to remove it from the upload session.


How to link tracking stickers to parcels (Waybill check-ins)

Go to tools and open the Assign tracking stickers.

Start by scanning the waybill number  

A page will open where you can scan each parcel’s tracking sticker

Scan tracking stickers to link them to each individual parcel.

Click on Assign stickers to complete the action.

How to add more parcels when linking tracking stickers

Go to tools and open the Assign tracking stickers.

Start by scanning the waybill number. 

Wait for the page to open and then look for the add another parcel below the existing parcels.

Complete the parcel dims and weight, link the tracking sticker and then click on assign stickers to finish.

View your changes to the shipment by clicking on Open shipment

All changes to the shipment and its billing are automatic and will reflect immediately.