The platform

Everything a courier actually runs on

Not a shipment list with a map bolted on. The whole operation: pricing, hubs, drivers, billing, customers and the reporting that keeps all of it honest.

Shiplogic runs millions of parcels a month for South African courier networks, from national operations to single-branch couriers. Below is what that covers. If something on this list is the thing you are currently doing in a spreadsheet, that is usually where a conversation starts.

Shipments, end to end

One record from quote to delivered, with a plain-English status at every step and no gaps in between.

  • Book one at a time, over the counter, or import a spreadsheet of thousands
  • Quotes that become shipments without being retyped
  • Split and consolidate shipments as the parcels actually move
  • Dangerous goods, priorities, special requests and declared value
  • Failed attempts, returns and undeliverables, each handled properly
  • Pickup points, lockers and counters, for drop-offs and collections
  • Recipients can reschedule a delivery or redirect it themselves

Rates and billing

Your price book, your invoicing rules, and a plain-language rate breakdown on every shipment.

  • Rates by weight, volume, zone and service, with surcharges and discounts
  • Change pricing in bulk, test it against real shipments, then publish
  • Restricted pricing and review reminders, so nothing goes quietly stale
  • Service levels with weight bands, transit times and cut-offs
  • Volumetric and charged weight worked out for you
  • Invoices, credit notes and statements, at whatever frequency an account runs on
  • Prepaid wallets, card and EFT top-ups, and payments that allocate themselves
  • Credit limits, holds and arrears that enforce themselves

Drivers and routing

Who takes the job, in what order, and whether they actually stuck to the plan.

  • Driver zones drawn on a map, with separate collection and delivery areas
  • Shipments assigned automatically, balanced across your drivers
  • Trip sheets that carry outstanding work forward and flag likely failures
  • Route optimisation and multi-vehicle planning, powered by Loop
  • Fleet vehicles with real capacity, shift windows and running costs
  • Working hours, service days and public holidays behind every promised date
  • Reporting on stops, zone adherence and driver performance
  • Incident reporting for damage, theft, loss and vehicle breakdowns

Hub and warehouse

Every scan accounted for, from the first hub to the last, with the machines doing the data entry.

  • Hub scanning with a mode per action, and alerts on the scan itself
  • Digital interhub manifests, with discrepancies surfaced and verified
  • Parcels routed onto the right manifest automatically
  • Cages, pallets, bags and boxes that move on one scan
  • Weigh-and-dimension machines feeding measurements straight onto the parcel
  • Pre-printed tracking stickers, and a read-only lookup for the floor

Customer experience

What your customer sees, what they get told, and how you prove it when they say otherwise.

  • A branded tracking page showing their journey, not your internal statuses
  • Email, SMS and WhatsApp updates, switched on per event and per contact
  • A log of exactly what was sent, to whom and when, with delivery reports
  • Address checking before booking, and confirmed pins reused for good
  • Address books with defaults and bulk imports
  • Ratings and feedback on the delivery, the driver and the service

Reporting and dashboards

Numbers that hold up in a meeting, on a schedule, without anyone building a spreadsheet.

  • Live views of overdue collections, ageing parcels and today's late risk
  • On-time in-full and quality of service, against your own transit promises
  • Failed reasons, so you fix causes instead of symptoms
  • Sales by account, branch and service type, and where revenue is leaking
  • Account age analysis and trading activity
  • Any report queued, scheduled and emailed to the people who need it

Accounts, users and access

Granular enough for a national network, simple enough that a branch manager sees only their branch.

  • Accounts, branches and regions that mirror how you actually operate
  • Roles and permissions, with branch-level limits on what people see
  • Client-side user management, so customers add their own people
  • Features switched on per provider, per account or per user
  • Sign-up campaigns and promotional credit, with fraud checks
  • A full audit trail on every shipment, setting and login

Integrations and tooling

Built API-first, so your customers' systems and your carrier partners plug in rather than phone in.

  • A documented REST API covering rates, bookings, tracking and documents
  • Shopify and WooCommerce plugins a client installs themselves
  • API keys and webhook subscriptions, managed per account
  • Carrier handover integrations for work that leaves your network
  • Alerts that raise the work, escalate it, and close only on evidence
  • Bulk exports, bulk lookups and numbering that matches your own

Three portals, one system

Your staff, your customers and your drivers work in the same platform, each seeing only what they should. Customers book, pay, track and pull their own documents in a portal carrying your brand. Drivers work the day off their phone. Your team gets the whole network on one screen. White label it and your customers never see our name.

Want to see it on your own volumes?

We will walk you through the parts that matter to your operation, with your rates and your routes.