Privacy policy
Who we are
Shiplogic (Pty) Ltd is a software company that provides logistics and shipping solutions. Our website address is: https://shiplogic.com
What personal data we collect and why we collect it
Contact information
When you contact us through our website or sign up for our services, we collect personal information such as your name, email address, phone number, and company details. This information is used to communicate with you about our services, provide support, and manage your account.
Usage data
We collect information about how you interact with our website, including pages visited, time spent on pages, and actions taken. This helps us improve our website and services to better meet your needs.
Contact forms
When you submit information through our contact forms, we collect the data you provide to respond to your inquiries, provide requested information about our services, or address support issues.
Cookies
Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us recognise your browser and remember certain information.
We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a specified period). These cookies help us:
- Remember your preferences and settings
- Understand how you use our website
- Improve our website and services
- Provide personalised content and recommendations
You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.
Embedded content from other websites
Pages on our website may include embedded content (e.g., videos, images, articles). Embedded content from other websites behaves as if you visited that website directly.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with the embedded content, including tracking your interaction if you have an account and are logged in to that website.
Analytics
We use analytics tools such as Google Analytics to collect information about website traffic and how users interact with our site. This helps us improve our website and services. The information collected is anonymized and aggregated.
How we use your information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process transactions and send related information
- Respond to your comments, questions, and requests
- Send you technical notices, updates, security alerts, and support messages
- Communicate with you about products, services, offers, and events
- Monitor and analyze trends, usage, and activities in connection with our services
- Detect, investigate, and prevent fraudulent transactions and other illegal activities
- Personalise and improve your experience on our website
Who we share your data with
We do not sell, trade, or otherwise transfer your personal information to outside parties except in the following circumstances:
- With service providers who perform services on our behalf
- To comply with legal obligations
- To protect our rights, property, or safety, or that of our users or others
- In connection with a business transaction such as a merger, acquisition, or sale of assets
How long we retain your data
We retain your personal information for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data, and whether we can achieve those purposes through other means, and the applicable legal requirements.
What rights you have over your data
Depending on your location, you may have certain rights regarding your personal information, including:
- The right to access the personal information we hold about you
- The right to request correction of inaccurate personal information
- The right to request deletion of your personal information
- The right to object to processing of your personal information
- The right to data portability
- The right to withdraw consent
To exercise these rights, please contact us at privacy@shiplogic.com
Data security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised or unlawful processing, accidental loss, destruction, or damage. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Changes to this privacy policy
We may update this privacy policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new privacy policy on this page and updating the "last updated" date.
Last updated: March 5, 2025
Contact us
If you have any questions about this privacy policy or our privacy practices, please contact us at: privacy@shiplogic.com