SaaS privacy policy

Effective date: 1 May 2025

Introduction

This Privacy Policy outlines how Shiplogic ("we", "us" or "our") manages personal data processed through its SaaS platform ("the Platform") used by couriers and logistics partners. This policy is intended to ensure that couriers using the Platform can align with the General Data Protection Regulation (GDPR), the Protection of Personal Information Act (POPI Act), and other relevant data protection laws.

We respect your privacy and take the protection of personal information very seriously. This privacy policy has been compiled to better serve those who are concerned with how their “Personally Identifiable Information” (PII) is being used through the Platform. PII is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. By using the Platform, you are deemed to have read, understood, and accepted all of these terms.

Who we are

Shiplogic is a private limited liability company incorporated in South Africa and the owner and administrator of the Shiplogic SaaS platform. The Platform is a cloud-based solution designed to facilitate logistics, shipping, and courier management services for couriers and logistics partners.

Data collection

We collect and process the following categories of personal data through the Platform:

  • Shipment information: Sender and recipient names, addresses, contact information, and package details.
  • User account information: Account usernames, passwords, email addresses, and other authentication data.
  • Tracking data: Geolocation data of shipments, timestamps, and status updates.
  • Transactional data: Payment details, billing information, and transaction history.
  • Communication data: Email correspondence, customer support interactions, and other communications.
  • Usage data: Device type, IP address, browser type, operating system, and diagnostic data.

Purpose of data collection

We use your personal data to:

  • Facilitate and manage shipment deliveries.
  • Provide shipment tracking services.
  • Communicate with customers and end users regarding shipment status.
  • Resolve disputes, handle claims, and provide customer support.
  • Enhance the Platform through analytics and system improvements.
  • Analyze usage trends and assess the effectiveness of our services.

Data sharing and transfers

We may share personal data with the following third parties:

  • Shiplogic for platform operations, support, and analytics.
  • Payment processors for transaction facilitation.
  • Logistics partners for shipment tracking and delivery.
  • Data storage and cloud service providers.

We ensure that all data transfers comply with GDPR requirements, including adequate data protection safeguards.

Data retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law or contractual obligations. Usage Data is generally retained for a shorter period, except when it is used for security purposes or service improvements.

Data subject rights

Under the GDPR and POPI Act, individuals have the right to:

  • Access, correct, or delete their personal data.
  • Object to or restrict data processing.
  • Withdraw consent where applicable.
  • Lodge a complaint with a supervisory authority.

To exercise these rights, individuals can contact us at privacy@shiplogic.com.

Data security

We implement industry-standard security measures to protect personal data, including encryption, access controls, and regular security assessments. Unauthorized access, loss, or misuse of personal data is managed through strict data security protocols.

Data breach notification

In the event of a data breach, we will notify affected individuals and the relevant data protection authorities as required by GDPR and POPI Act. Notifications will include the nature of the breach, the affected data, and the measures taken to mitigate the impact.

Minors and age restriction

The Platform is not intended for use by anyone under the age of 18. We do not knowingly collect personal data from individuals under 18 years old. If you believe that a minor has provided us with personal information, please contact us immediately.

Updates to this policy

We may update this Privacy Policy periodically to reflect changes in legal requirements, industry practices, or service offerings. Updates will be communicated to users through appropriate channels.

Third-party websites and content

The Platform may include links to third-party websites or content. We are not responsible for the privacy practices or content of such websites and recommend that users review the respective privacy policies.

Contact information

If you have any questions about this privacy policy or our privacy practices, please contact us at: privacy@shiplogic.com

This policy is intended to be referenced by couriers using the Shiplogic SaaS platform and should be reviewed by their legal counsel to ensure completeness and compliance.

Last updated: 13 May 2025